We would hate to make a returns policy long and confusing, so Mix Bridal promises that if the dresses you receive are made wrongly, defective or not the same as advertised, you can send them back for full refunds or exchanges, within 30 days upon receiving them. Even if you simply don't like the the dresses, you can send them back for a 70% refund. We charge 30% of restocking since all our dresses, including the standard sized ones are hand tailored for you from scratch.
To return the dresses, all you need to do is email email@example.com for a return address in your country. We have offices in UK, AU, US and CA. For customers from other countries, dresses need to be returned to our UK address. Please make sure the returned dresses are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. Please also provide us a reason for the return (we want to improve!) and also your order number in your email. Our service team will get back to you within 24 hours.
Since all our dresses are purely hand tailored for you, please carefully follow our size chart/measuring guide before deciding your sizes/measurements. We also suggest that you order our color swatches to view the colors in person, thanks!
Pls thoroughly check the dress(es) upon receiving for any quality problems such as pull/snag/marks, and if you find any, pls do contact firstname.lastname@example.org within 3 days upon receiving the dresses!
Mix Bridal promises that you can cancel the order anytime, but since all our dresses are hand tailored, we will need to charge a 10% handling fee if the order is canceled over 3 days after it is confirmed. All orders canceled within 3 days are qualified for a full refund. Please email email@example.com if you need more information.
Regarding Swatch Cards, 100% of the total amount will be refunded If you cancel within 12 hours of order confirmation. All swatch orders cannot be refunded after more than 12 hours of order confirmation.