We would hate to make a returns policy long and confusing, so Mix Bridal promises that if the dresses you receive are made wrongly, defective or not the same as advertised, you can send them back for full refunds or exchanges, within 30 days upon receiving them. Even if you simply don't like the dresses, you can send them back for a 70% refund of the standard sized dresses, 50% refund for the custom sized dresses. Please note that all returns must be submitted within 30 days of receiving your order.
Custom Sizing Note： Please note that we cannot offer returns or exchanges related to fit when pertaining to wrongly submitted measurements.
To return the dresses, all you need to do is email email@example.com for a return address in your country. We have offices in UK, AU, US and CA. For customers from other countries, dresses need to be returned to our UK address. Please make sure the returned dresses are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. Please also provide us a reason for the return (we want to improve!) and also your order number in your email. Our service team will get back to you within 24 hours.
Since all our dresses are purely hand tailored for you, please carefully follow our size chart/measuring guide before deciding your sizes/measurements. We also suggest that you order our color swatches to view the colors in person, thanks!
Please thoroughly check the dress(es) upon receiving for any quality problems such as pull/snag/marks, and if you find any, please do contact firstname.lastname@example.org within 3 days upon receiving the dresses!
Mix Bridal customers are eligible to cancel orders within 72 hours (3 days) of placing them. If you need to cancel your order after the 72-hour window period, a 10% handling fee will be charged since our dresses are hand tailored and made-to-order.
Please note that If by chance you would like to cancel your order when the dress is shipped out, you would need to wait for the dress to arrive then request a return, customers are then entitled to get 70% refund for standard sized dresses and 50% refund for custom sized dresses. Please email email@example.com if you need more information.
Regarding Swatch Cards, within 12 hours of the order confirmation, you are eligible to cancel and get a 100% refund of the total amount paid. All swatch orders cannot be refunded after more than 12 hours of order confirmation.